SHOP POLICIES
By placing an order at Goldcrest Vintage you are agreeing to comply with the following shop policies.
ORDERS + PACKAGING
Please understand that vintage items are old and often pre-owned, and therefore may show slight signs of wear commensurate with age.
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Orders will be shipped within 1-2 business days of cleared payment, and all items will be packaged carefully with a variety of materials such as bubble wrap, brown paper and packing peanuts. Sturdy boxes are used for most items, while padded envelopes are used for jewellery and sometimes cutlery.
I try to use recycled packing materials whenever possible.
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SHIPPING
My postal carrier of choice is Royal Mail. Orders under the value of £20 are sent without tracking or need for a signature. Domestic orders that exceed the value of £20 will require a signature upon receipt. International orders that exceed the value of £20 come with tracking and require a signature upon receipt.
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Postal service time estimates are as follows:
UK (1st Class): 1-2 days
UK (2nd Class): 3-5 days
Europe: 1 week +
USA: 1-2 weeks
Japan: 1-2 weeks
Australia & New Zealand: 2 weeks +
The vast majority of parcels arrive within these timescales, but please bear in mind that overseas orders can take up to 28 days to arrive due to delayed customs processing, postal system backlogs or adverse weather conditions.
I am not responsible for any customs duty, import tax or VAT issued to buyers by their country's government. It is the buyer's responsibility to ensure they are familiar with their country's import regulations and laws. I will not forge customs documents at the request of any buyer.
RETURNS
I put the utmost care into packing my items, but once they leave my hands at the post office desk it's impossible to know what sort of journey they embark on. In the unfortunate event of item damage in the post, please send me a message with photographic evidence of the damage as soon as possible and we can sort something out.
Should you change your mind about an item, you are entitled to return the item within fourteen days of receipt. The item must be returned in the same condition it arrived in. Return postage comes at the expense of the buyer and the original postage costs cannot be refunded if you are outside the European Union.
COMBINED SHIPPING
Shipping can only be combined when the total weight of your order is under 2kg. If items are heavier than that, it is more cost-efficient to ship them individually. If you are unsure about the calculation of combined postage at checkout, don't hesitate to send an enquiry, making sure to list the items you would like to buy and your location.